Website Review Check-In Call Log - Web Strategy & Development

Caller Information

Caller Name *

Call Date

Department Information

Department / Website *

Primary Contact Name

Contact Role (Optional)

Call Outcome

Were you able to speak with someone? *

Yes — spoke directly

Left voicemail

No answer

Wrong contact / referred elsewhere

Review Awareness & Progress

Department awareness of the website review

Already aware

Somewhat aware

First time hearing about it

Unsure

Has the department started the review? (Status = Started)

Support & Barriers

Did they indicate they need help? (Check all that apply)

Needs access to website / pages

Needs clarification of what to review

Needs a walkthrough or training

Missing files / PDFs / documents

Requested follow-up from web team

No help needed at this time

Department Sentiment

Overall response tone

Positive / receptive

Neutral

Hesitant

Frustrated or concerned (flag)

Follow-Up

Does the web team need to follow up?

Yes

No

Follow-up type needed (if Yes)

Notes

Call notes

Escalate to Web Strategy & Development

Requires attention